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CTI Solutions - Support

 

Our professional services team boasts full time certified engineers, providing smooth implementation and top quality ongoing support.

We offer complete flexibility in how you deal with us.

  Via Telephone

  Via Customer Portal ( check out the video )

  Via Email

Telephone - our fully manned help-desk provides access to Level 1 and 2 engineers across a wide range of telephony platforms, servers and operating systems. The help-desk is available via 1300 88 CARE(2273)

Customer Portal - with the Customer Portal, we act as your IT Support Department.  You have easy, convenient access to submit and monitor the status of requests and incidents The portal  is available any internet browser with an internet connection.

 

  Access a Knowledge Base for self help

  See when the next engineer is scheduled to be on-site

  Review the remaining balance on agreements

  View invoices

  Run basic service request and customized reports

 

With our Customer Portal, we are available where you want us, and when you need us!

 

Log in to the portal

 

Lost your password?

We offer flexibility in how we contract with one another

  Monthly support agreements via invoice or direct debit

  Prepaid support hours

  Managed Service pay by device per month

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