are a top performing system integratiors specialising
Alcatel-Lucent and ShoreTel.
There are many advantages to having your branch
offices networked with your head office using your
existing data network.
Lower Cost Of Ownership
Branch offices tend not to have IT skills in-house
and rely on their phone system vendor to make any adds
moves and changes. When systems are networked,
these changes can be made by the companies IT
department, saving time and money.
With Unified Communications, staff can sit at any desk or
location and retain their original extension number,
handsets configuration and voicemail.
Never pay to have an extension relocated again!
Applications like voicemail, call centre and call
monitoring can all be centralised with access provided
to all branch locations. Only pay for one
application and share it among many. This also reduces server
and maintenance costs.
Lower Call Costs
Calls between offices become free. When Sydney calls
a Melbourne number, the call can be transited through
the Melbourne PABX resulting in the cost of a local
Better Communication between
Take a scenario where systems are not connected and
there is no feature transparency between offices.
Jim picks up the phone in Brisbane and calls John in
Perth, Jim gets John's voicemail, John dials 0 to get
back to reception as the matter is urgent and he wants
to hold. Ten minutes later, Jim gives up and leaves a
message with reception. Reception gets really busy
and John only gets the message 40 minutes later.
John returns Jim's call and leaves him a voicemail.
With a networked phone system, users know the status
of all users on the network (busy, not busy, do not
disturb, call forwarded to mobile). In the above
scenario, Jim would have seen that John was on a call
and with a single mouse click or push of a button, could
have been had his extension called as soon as soon as
John was off his call.
How CTI Solutions can help
By understanding your business, we can work out the
best solution for your requirements based on our best of
To discuss your specific needs - Consultation
& Quote or call
1300 888 284