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Alcatel-Lucent Business Integrated Communication Solution

The Alcatel-Lucent Business integrated Communication Solution (BiCS) is a multi-service, single server offer for enterprises with up to 1000 users.

Taking into account your market opportunities and constraints, it comes ready-to-use and delivers advanced communication applications easily and cost-effectively. is a highly scalable solution based on a pure software communications server platform that provides multimedia call processing for both Alcatel-Lucent and third-party clients/phones including TDM(Digital), Analog, IP and SIP.

With pre-integrated applications, BiCS enables you to deploy key product services at your own pace, enabling “pay-as-you-grow” and helping you to keep your costs under control.
You also have the opportunity to “try before you buy” with the advanced communication products

The BiCS Solution comes with the following free & pre-integrated application licences

5 user Alcatel-Lucent OmniTouch Contact Center Standard Edition

5 user Alcatel-Lucent OmniTouch My Instant Communicator

5 Softphone & mobility licences

OmniVista 4760

This rich call-handling application delivers world-class business telephony features for medium sized companies and offers a choice of either centralized or decentralized IP telephony solutions.

The Alcatel-Lucent BiCS provides the building blocks for any IP and/or legacy communications solution, incorporating the latest Linux, XML, SIP, VXML technologies, and open standard practices such as QSIG, H.323, CSTA, and SIP. It offers broad scalability ranging from 10 to 1000 users who can be spread across multiple geographical sites. Plus, it offers highly reliable, real-time, carrier-grade performance solutions with an unmatched 99.999% uptime.

The Alcatel-Lucent Business integrated Communication Solution offers:

  • Architectural flexibility, which enables centralized or decentralized IP configurations, a choice of IP, IP or TDM, which minimizes additional investment and at the same time, ensures interoperability through support of open standards. The Alcatel-Lucent BiCS provides SIP at the core, enabling a smooth migration at your own pace, when and where it makes financial sense.

  • Simplified management, because the same network management software is used across the enterprise, independent of the underlying infrastructure. The Alcatel Lucent OmniVista Network Management System is a single, open management platform designed to manage and control a global, OmniPCX IP communication solution.

  • Intelligent networking, reducing the cost to support all users at different sites. For instance, feature transparency across servers, or advanced route selection (ARS) is available from any site without having to duplicate the software at each one. A single image across fully networked servers provides simplified management of large and very large configurations.

  • Openness, interoperability and integrated solutions. The BiCS integrates open standards and state-of-the-art technologies to provide a very flexible solution. Alcatel-Lucent helps maximize customer investment returns by simplifying the interworking and integration of its solutions within existing or future communication environments. This is supported by hundreds of applications validated through the Alcatel-Lucent Application Partner Program (AAPP).


Data Sheets

Business Integrated Communication Solution

My  Instant Communicator


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