Customer Relationship Management (CRM)
Businesses spend mega bucks on Customer Relationship
Every day, employees use computers to manage data.
But they also rely on the telephone, which separates
them from the very information they need to conduct
business. Our solutions utilise a worker’s PC environment
— and protects your Microsoft application and other
CRM vendors investments Siebel, People Soft, Vantive,
Advances in technology now sees all common telephony
functions (hold, answer, transfer, conference, record)
imbedded back into the CRM application. Calling your
customer becomes a simple point and click. Living eating
and breathing the CRM is finally a reality.
Linking the phone system to your CRM has many other
Personalised Routing - for example the delinquent
debtor calling sales can be instantly routed to accounts,
your top customer prioritised to the front of the queue.
Business Performance—Reporting capabilities help identify
new ways to enhance performance.
Whether your business has Microsoft CRM, Siebel, People
Soft, Vantive, ACT, Maximiser, Outlook, SAP, NetSuite or Oracle we can assist you.
To have a consultant call you to discuss your specific
business needs - Consultation
& Quote or call
1300 888 284