Contact Centre
Call Recording
Multiple Branches
Unified Communications
Voice Over IP
Outbound Dialling
Speech Recognition
Integrated Voice Response (IVR)
Fax Servers
Network Infrastructure
VoIP & UC Gateways
Headsets & Accessories - online
Telecom - Telephone lines, data lines
Auto Dealers
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Avaya Phone System Solutions

CTI Solutions are an award winning and certified Avaya business partner. We provide cost effective telecommunication technology solutions for medium and mid sized businesses throughout Australia and Asia.

Regardless of the size, nature or geographic location of your business, CTI Solutions can tailor an Avaya solution to suit your needs.

If you a typical "small business" with either a single location between 10-150 users and or multiple locations (not exceeding 32 sites and 100 users) at each and. the Avaya IP Office may be right for you.

Avaya IP Office

The Avaya IP Office also provides cost effective means for staff to work from home with our without VoIP.  The One-X suite of applications provide staff a consistent interface to control their communications regardless of the device (mobile phone, PC or Handset).  IP office also provides video, contact centre, instant messaging, conference bridge facilities as well as  integration with most mail platforms.

Avaya Software Communication System (SCS)

Servicing the same small business sector market but also extending into medium-sized businesses (up to 2000 users) is the Avaya Software Communication System (SCS).

SCS is developed entirely on open standards and supported on hardware platforms from industry leading manufacturers (HP, DELL etc). SCS can be located in your premises or co-located in a data centre. No complex licences apply and the SCS boasts a single licence at a sensible per user price.

Functions include unified messaging, meet me conferencing, 6 party video conferencing, presence, IM, advanced soft-phones, personal auto attendant, find me/follow me  capabilities, application integration with Microsoft, IBM, Google Talk and more.

Avaya Aura

The Avaya Aura® Solution for Midsize Enterprise helps businesses rapidly deploy and integrate
communications media, including voice, video, messaging, and social networking. This solution enhances staff productivity and differentiates customer service, all while simplifying system management and lowering total cost of ownership.

Specifically for midsize enterprises, Avaya leverages
virtualization technology to deliver end-to-end Unified
Communications on a small-footprint, energy-efficient,
easy-to-manage platform.

Key capabilities virtualized to a single server include
a flexible SIP-enabled communications platform, messaging, conferencing, centralized management and administration tools, and an application development interface. Each capability operates the same as when running on its own server.

Enhanced conferencing, messaging and contact
centre applications are easy to add with a separate server. An Avaya one-X® bundle is also available for delivering UC to both desktop and mobile environments.

Who are Avaya?

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centres, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Avaya at a Glance (PDF)
Fast facts about Avaya and a list of members of the senior leadership team.


Phone Systems, Phone System, PABX


























Quick Quote
Case Study. The Leading Edge

Surveying the options available, IT Manager David Russell found the choice  for small to medium businesses was fairly limited. Many of the larger vendors offered older technology, but buying from smaller, more progressive companies posed a risk. 

He needed a phone system that could grow with the company, that would offer  support, that was produced by a stable manufacturer, and that fell into the right  price range. After meeting with CTI Solutions, he discovered that the IP Office  met every one of these criteria. 

David Russell 

IT Manager, The Leading Edge.

Visit The Leading Edge on-line

Multimedia Testimonial

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Download Brochures:


A Guide to Small Business

About Avaya  

Avaya IP Office

Avaya IP Office Overview

Handset Range  

Easy to install & configure

Avaya Software Communication System(SCS)

Avaya SCS Overview

Avaya SCS Presso(ppt)

Avaya Medium Enterprise Server(MES)

Avaya MES Overview

Avaya Aura Communications Manager Fact Sheet

Avaya Aura Contact Centre

Avaya Aura Messaging

Avaya Aura One-X

Avaya Aura Session Manager









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